Orders and shipping
Where do you ship from and how long does it take?
We are based in Australia and price in AUD. Delivery timeframes and costs are set out in full in our shipping policy, linked in the footer. Apparel and accessories are produced to order and dispatch separately from parts, so a mixed order can arrive in more than one parcel.
Can I change or cancel an order?
Contact us as soon as possible. If an order has not been dispatched we can usually amend or cancel it. Once it has shipped, our refund policy applies.
Something arrived damaged or incorrect.
Get in touch through the contact page with your order number and a photo. We will sort a replacement or refund.
Fitment
Will these parts fit my bike?
Our parts are made for Surron and Yozma electric bikes. Product titles and descriptions name the models and sizes they suit — for example our 22mm bars are cut specifically for the Yozma In10 and In10 Pro. If your model is not named and you are unsure, ask before ordering.
Do you sell a Surron to Yozma conversion?
Yes. The Surron Ultra Bee Conversion Brake Kit adapts Ultra Bee braking hardware to the Yozma IN-10 Pro and ships with the parts needed for the swap.
Membership
What do I get?
10% off every order, early access to new parts and limited runs, entry into our giveaways, and your name on the community wall.
How does the discount work?
It applies automatically at checkout once your membership is active. There is no code to enter and nothing to remember.
How am I billed?
Monthly, through Shopify checkout, on the card you signed up with. We never see or store your card details.
How do I cancel?
From your account, at any time — no email needed. See our cancellations policy in the footer for how billing works on the final period.